No, but it is our preference simply because we have tools and systems set up for optimal site performance and we pay for the best servers. Cheaper hosting has other issues we can't control. We charge you for the time we have to talk to your hosting provider for hosting issues.

We welcome clients looking to build a long-term relationship with a web design team. We do need to do an initial Website Evaluation to understand how your website was built and to fix issues that we find. With our evaluation, we do all the updates and maintenance tasks and take a full backup. We also make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 2-hour fee.

Like any moving part of your business, your website needs looking after or you run the risk of things breaking, loss of performance leading to loss of customers or at the worst losing the site altogether and leaving your business stranded.

When you sign up you will be sent a link to submit your support requests which will be done within 1-2 days depending on urgency. You will be notified when the work is complete. Premium packages have phone support too.

Nope! We'd much rather make the process as easy and stress free as possible for you.

Sure! If you need to increase your level of website care just let us know and we’ll move you to a more suitable plan.

Website reports come out on the first of each month.