Website Care

Great question.

Unlimited small changes do include edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new scheduling pages.

Unlimited small changes do not include advanced or custom features like setting up a membership portal, creation of content, or graphic design requests.

Unlimited really does mean unlimited!

Simply send an email to support@growmybusiness.co.nz with clear instructions on the content you want to be changed on your website. We will get straight to work and let you know when it’s done, usually within a business day.

Here are some change requests that would be included and not included:

EXAMPLE 1

Included: You want us to upload a blog post that you wrote and source images.

Not included: You want us to write your blog post.

EXAMPLE 2

Included: You want us to add a new video to your membership site section and update the content around it to match the video subject.

Not included: You want us to format the raw video content, upload it to your Vimeo, and write the content that will accompany it.

EXAMPLE 3

Included: You want us to take the text you’ve emailed and use it to replace the current content on a web page

Not included: You want us to write content for or design your page.

I’m happy to help you with anything that falls outside these small changes. You can start that process by emailing me directly iona@growmybusiness.co.nz and we’ll set up a call to chat about your needs.

If you need something that’s not included in your plan, I’m happy to help. You can email me directly – iona@growmybusiness.co.nz and we’ll set up a call to chat about your needs.

If you need additional services on a regular basis we can also chat about a custom add-on to your plan that will fit your needs.

The whole purpose of our care plans is to prevent this, we work hard to prevent anything from happening.

However, if something does happen and your website needs emergency attention, we’ll be there communicating with the web hosting company on your behalf and sorting out the issue.

We can’t promise your website won’t be hacked. But we CAN promise to do everything we can to prevent it. We restore and clean up the website with one of our backups.

Websites and businesses grow, we talk about the next steps to keep this happening. We review the stats, talk about how the website is working for your business and what we can do next to help you reach your goals.

Can Include

SEO, Blog topics, new products, packaging services, new lead magnets and digital marketing options.

We set it up so your Credit Card will be charged automatically at the start of each month. Once payment is complete you will be sent a receipt.

Absolutely.

We are all about building a valuable relationship with you and your website, so I’d hate to see you go. But should the need arise, you can request a cancellation via email to support@growmybusiness.co.nz, and we will immediately stop the next payment.

Yes, you can do that. There’s just a $50 admin fee to downgrade your plan, we have to update our records internally anytime there’s a care plan change. We waive that fee if you upgrade your plan.

We don’t host emails but recommend G Suite. We can help you set it up. This can be quoted separately.